Use Case - Retail
Creating a Profitable Ecommerce Channel for a Global Retailer
Customer since 2009 – This global footwear retailer has sold more than 600 million pairs of shoes in 90 countries
Challenges
Multiple siloed systems caused enterprise workflows to fail
Orders were cancelled when jobs ran simultaneously
Time-consuming manual error remediation
Poor customer experience
Situation
The company aimed to develop ecommerce as a significant revenue channel. However, the online ordering experience was poor and order processing unreliable. This was because SAP jobs and other business processes could not be integrated into larger workflows. Orders would error out if jobs ran simultaneously or intersected. The staff spent too much time finding and correcting cancelled orders and other troubleshooting was difficult as errors weren’t known until the job had run.
Integrations Used
Results With Tidal
Build an end-to-end order and fulfillment process
Process and fulfill orders completely and quickly
Expedite sales revenue with automated posting of bank files upon receipt
Meet and exceed customer ordering expectations