Services

Implementation

Get up & running in weeks, not months

Our Approach

Scoping

Get a clear understanding of what you want to accomplish with Tidal – which applications and processes you want to automate as well as key activities and job types

Assess the physical/virtual infrastructure available or required for running Tidal on-prem

Develop detailed Statement of Work (SOW)

Kickoff

Review SOW and modify as needed

Assign responsibilities and dates

Agree to overall approach

Configuration

Verify the resources for Tidal on-prem

Ensure physical and/or virtual resources have the right capacity, memory, CPU, permissions, etc.

Determine the accounts Tidal will use to access your applications and systems (the scheduling targets)

Installation

Install Tidal components: Master, adapters, agents, etc.

Establish connections with targets

Test job samples

Training

Provide hands-on training for: Administrators, Schedulers, Operators

Review the Tidal Support Portal features and resources

Launch

Support users in job and schedule definition

Advise on scheduling best practices and optimization

Exceptional Support

After you’re up and running, we’ll still be here to help. Our Technical Support team provides 24/7/365 support for Production issues – and you’ll be impressed with our guaranteed response times. A few months after implementation, we’ll schedule a follow up with you to review your jobs and schedules and identify opportunities for efficiency and use of advanced Tidal features.

Conversions require a more tailored approach and may take a bit more time depending on the scope and scale of the deployment of the current scheduling solution.

Implementation

With You Every Step of the Way

Our Approach

Exceptional Support

Ready To See How Tidal Can Simplify Your Workload Automation?