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ServiceNow automation: unveiling efficiency and innovation

Patrick Goslin's Avatar
Patrick Goslin Product Manager @ Tidal Software

Automation is at the heart of modern IT operations, streamlining processes and enhancing efficiency across organizations. ServiceNow, a leading cloud-based platform, offers extensive automation capabilities that transform IT service management (ITSM), IT operations management (ITOM) and beyond. In this article, we'll explore how to leverage ServiceNow automation, integrating it with Tidal Workload Automation to elevate your IT and business processes to new heights.

Simplify IT operations with ServiceNow and Tidal

ServiceNow provides a comprehensive suite for automating business processes, IT service workflows and more. Its automation engine, along with tools like the Flow Designer and Integration Hub, empowers you to create, manage and optimize workflows seamlessly. From automating routine tasks to orchestrating complex operations, ServiceNow’s low-code environment makes it accessible to all.

Integrating Tidal Workload Automation with the ServiceNow platform takes your automation capabilities further. Tidal Workload Automation’s ServiceNow Job Scheduler Integration enables you to orchestrate complex automation, manage ServiceNow scheduled jobs efficiently and ensure seamless end-to-end orchestration and process execution.

The role of Tidal in ServiceNow automation

Tidal Workload Automation is designed to streamline tracking, enhance visibility and accelerate resolution times for system issues that may cause job failures. It automates the creation of a ServiceNow case when a job fails and closes the incident after the job has been rerun successfully, improving the response time and operational efficiency. With Tidal’s ServiceNow integration, users can resolve the cause of the failure, rerun the job, have it complete successfully and use the “update incident’ option to go in and close the incident in ServiceNow without needing to separately access the ServiceNow platform to manage incident tracking.

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This integration increases functionality and ensures that when a job within Tidal fails, a ServiceNow case is automatically created. As the case progresses, updates are logged in Tidal, providing clear visibility to operators. Once resolved, jobs can be automatically or manually rerun, depending on your setup, ensuring minimal downtime and optimized workflows.

Exploring ServiceNow automation capabilities

ServiceNow’s automation capabilities span across various domains, including ITSM, ITOM and HR service delivery. Its powerful API, Flow Designer and Integration Hub offer the tools needed to automate workflows, integrate with external apps and enhance overall business processes. Here’s a glimpse into what you can achieve:

  • Automate Service Requests: Easily automate service requests in ServiceNow, creating workflows that improve resolution times and user satisfaction.
  • Workflow Automation: Utilize ServiceNow’s Flow Designer for drag-and-drop workflow creation, automating complex processes across departments.
  • Integration Hub: Connect with hundreds of external apps and systems through pre-built connectors, streamlining data exchange and process automation.
  • Robotic Process Automation (RPA): Leverage RPA for automating repetitive tasks, reducing manual effort and improving accuracy.

By integrating Tidal Workload Automation with ServiceNow, organizations can leverage the strengths of both platforms to automate, streamline and optimize their IT and business processes. This synergy not only enhances operational efficiency but also boosts innovation and agility across the board.Explore Tidal’s integration for ServiceNow and discover how you can take your automation capabilities to the next level. Interested in seeing Tidal in action? Sign up for a quick demo today and see the power of advanced workload automation in harmony with ServiceNow’s robust automation engine.

Frequently Asked Questions

  • Can you automate in ServiceNow?

    ServiceNow provides extensive automation capabilities across its platform, including IT service management, business management and more. With Tidal workload automation, automating these processes becomes more streamlined and powerful, allowing for sophisticated workflow automation.

    Discover the power of integration with Tidal and ServiceNow.

  • What is an example of automation in ServiceNow?

    An example includes automating incident management processes. When a job fails, Tidal can automate the creation of a ServiceNow incident, track its progress and re-run the job upon resolution.

    Learn more about automating ITSM processes with our ServiceNow integration.

  • How do I automate a service request in ServiceNow?

    Automating a service request in ServiceNow can be achieved by leveraging Tidal workload automation to monitor for specific triggers and automatically create and manage service requests based on predefined criteria.

    See how Tidal can streamline your service request automation in our demo.

  • Is ServiceNow an automation platform?

    ServiceNow is an extensive IT service management platform that offers automation capabilities across its services. When integrated with Tidal workload automation, the automation potential is significantly expanded, turning ServiceNow into a powerhouse for end-to-end automation solutions.

    Explore the possibilities of ServiceNow automation with Tidal's integration solutions.