How does ServiceNow Job Scheduler define a scheduled job?

The System Scheduler application automatically runs ServiceNow scheduled jobs on recurring schedules (such as at the end of the month or weekdays at 8 pm) or at specific time intervals. System Scheduler can help automate tasks and schedule a MID Server restart, perform CMDB queries, import set jobs, run scheduled jobs from scripts or business rules to diminish manual intervention and make teams and system administrators more productive. ServiceNow also supports domain separation so you can easily sort data, processes, tasks, and more into domains or groups that work best for your teams.

Does Tidal integrate with ServiceNow Job Scheduler?

Yes. Tidal uses a combination of pre-built connectors, plugins, and API integrations to integrate with ServiceNow. Even when integrated with Tidal, ServiceNow users can still use features like Flow Designer and GlideRecord.

Do I need to use scripts in Tidal if I integrate with ServiceNow Job Scheduler?

Using Tidal eliminates the need for cumbersome custom scripting. Instead of using scripts to create business rules that automate validations and approvals or deploying a SysAuto script to automate actions, Tidal can handle all of that as well as job scheduling in all your other platforms. This can also significantly diminish the work ServiceNow developers must do with script include, which is server-side JavaScript code that handles data manipulation, validation, and external system communication. Naturally, this diminishes testing with the Execute Now feature and reduces the need for client scripts.

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IT Management

ServiceNow® Job Scheduler Integration

Manage ServiceNow scheduled jobs and orchestrate complex automation

Streamline the tracking and resolution of system issues causing job failures

Automate creation of a ServiceNow case when a job fails

Improve visibility status of a case as it progresses

Accelerate time to resolution and job re-run

Integrate With ITSM

Keeping your workload automation activities running smoothly is critical to meeting business requirements and SLAs. But inevitably, issues will occur and when that happens, early attention and action is required for prompt resolution.

Tidal Automation’s adapter integrates with ServiceNow incident response functionality, no custom scripting or development necessary. With this integration, Tidal and ServiceNow operate as peers to manage job failure cases. The adapter can be configured to match your ServiceNow data schema, mapping Tidal job activity data to the appropriate fields and status codes in your ServiceNow incident management records.

When a job within Tidal fails, a ServiceNow case is automatically created. As the case progresses and is ultimately closed, updates are logged in Tidal to provide visibility to the operator. Once the case is closed, the job is automatically re-run or manually re-run, depending on the configuration you define.

How It Works

Job Failure Incident Status

Video Overview

Get an overview of our integration for ServiceNow and see a brief demo of how the integration automates service management for issues causing job failures.

Find out more about our workload automation integrations.

OUR CORE PLATFORM

Tidal Automation

A unified platform for centralized management and control of job scheduling across business, operations and IT processes. Tidal Automation Platform >

Modern Platform

Our scalable, resilient and secure platform supports automation needs across complex enterprise environments.

Runs Anywhere

You can run Tidal on-prem or in the cloud. Regardless of where it’s hosted, Tidal runs workloads that are on-prem or in the cloud.

Automates Anything

With 60+ pre-built integrations, you can automate applications, middleware, physical infrastructure and dynamic resources.

Frequently Asked Questions

How does ServiceNow Job Scheduler define a scheduled job?

The System Scheduler application automatically runs ServiceNow scheduled jobs on recurring schedules (such as at the end of the month or weekdays at 8 pm) or at specific time intervals. System Scheduler can help automate tasks and schedule a MID Server restart, perform CMDB queries, import set jobs, run scheduled jobs from scripts or business rules to diminish manual intervention and make teams and system administrators more productive. ServiceNow also supports domain separation so you can easily sort data, processes, tasks, and more into domains or groups that work best for your teams.
Does Tidal integrate with ServiceNow Job Scheduler?

Yes. Tidal uses a combination of pre-built connectors, plugins, and API integrations to integrate with ServiceNow. Even when integrated with Tidal, ServiceNow users can still use features like Flow Designer and GlideRecord.
Do I need to use scripts in Tidal if I integrate with ServiceNow Job Scheduler?

Using Tidal eliminates the need for cumbersome custom scripting. Instead of using scripts to create business rules that automate validations and approvals or deploying a SysAuto script to automate actions, Tidal can handle all of that as well as job scheduling in all your other platforms.

This can also significantly diminish the work ServiceNow developers must do with script include, which is server-side JavaScript code that handles data manipulation, validation, and external system communication. Naturally, this diminishes testing with the Execute Now feature and reduces the need for client scripts.