Adapter for ServiceNow®

Keeping your workload automation activities running smoothly is critical to meeting business requirements and SLAs. But inevitably, issues will occur and when that happens, early attention and action is required to get to prompt resolution.

Our adapter integrates Tidal Automation and ServiceNow incident response functionality without custom scripting or development. With this integration, Tidal and ServiceNow operate as peers to manage cases arising from the failure of jobs in Tidal. The adapter can be configured to match your ServiceNow data schema, mapping Tidal job activity data to the appropriate fields and status codes in your ServiceNow incident management records.

When a job within Tidal fails, a ServiceNow case is automatically created. As the case progresses and is ultimately closed, updates are logged in Tidal to provide visibility to the operator.  Once the case is closed, the job is automatically re-run or manually re-run, depending on the configuration you define.