Manage ServiceNow scheduled jobs and orchestrate complex automation
Streamline the tracking and resolution of system issues causing job failures
Automate creation of a ServiceNow case when a job fails
Improve visibility status of a case as it progresses
Accelerate time to resolution and job re-run
Keeping your workload automation activities running smoothly is critical to meeting business requirements and SLAs. But inevitably, issues will occur and when that happens, early attention and action is required for prompt resolution.
Tidal Automation’s adapter integrates with ServiceNow incident response functionality, no custom scripting or development necessary. With this integration, Tidal and ServiceNow operate as peers to manage job failure cases. The adapter can be configured to match your ServiceNow data schema, mapping Tidal job activity data to the appropriate fields and status codes in your ServiceNow incident management records.
When a job within Tidal fails, a ServiceNow case is automatically created. As the case progresses and is ultimately closed, updates are logged in Tidal to provide visibility to the operator. Once the case is closed, the job is automatically re-run or manually re-run, depending on the configuration you define.
Get an overview of our integration for ServiceNow and see a brief demo of how the integration automates service management for issues causing job failures.
Find out more about our workload automation integrations.
OUR CORE PLATFORM
A unified platform for centralized management and control of job scheduling across business, operations and IT processes. Tidal Automation Platform >
The System Scheduler application automatically runs ServiceNow scheduled jobs on recurring schedules (such as at the end of the month or weekdays at 8 pm) or at specific time intervals. System Scheduler can help automate tasks and schedule a MID Server restart, perform CMDB queries, import set jobs, run scheduled jobs from scripts or business rules to diminish manual intervention and make teams and system administrators more productive. ServiceNow also supports domain separation so you can easily sort data, processes, tasks, and more into domains or groups that work best for your teams.
Yes. Tidal uses a combination of pre-built connectors, plugins, and API integrations to integrate with ServiceNow. Even when integrated with Tidal, ServiceNow users can still use features like Flow Designer and GlideRecord.
Using Tidal eliminates the need for cumbersome custom scripting. Instead of using scripts to create business rules that automate validations and approvals or deploying a SysAuto script to automate actions, Tidal can handle all of that as well as job scheduling in all your other platforms.