Tidal Automation Solution for SAP® System Refresh

Safe, Efficient SAP System Refresh through Intelligent Automation

Tidal Automation Solution for SAP System Refresh is a service-based solution from Cisco that automates system refresh procedures for SAP systems including SAP Business Warehouse (BW). This automation solution can improve business continuity, increase IT productivity, and reduce the risk of business disruption by automating many of the procedures involved in performing SAP and SAP BW system refreshes.

This offering consists of three phases of service delivery that provide an automated SAP system refresh solution, as well as the in house knowledge required to manage an automation once it is running:

• First, services solution experts work with customers to understand their environment. During this phase, these experienced professionals explore the architecture and systems affected by this service and review existing system refresh procedures.
• Second, the services solution experts create and configure the necessary automated procedures using their deep SAP domain expertise, knowledge of best practices, and content developed by Tidal Software to automate system refresh procedures. This content runs on Cisco’s Tidal Intelligent Automation platform that is designed to enable automated performance analysis and operational process capabilities across SAP landscapes.
• Third, after delivery of the automation solution, the services solution team offers a continuous service improvement program, in which it works closely with customer staff to maintain and execute system refresh procedures at the highest possible level.

Organizations seeking to improve their current approach to system refresh procedures are encouraged to contact Tidal Software to explore this offering.