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One of the world’s leading industrial manufacturers – a rapidly growing, geographically-dispersed organization with a diverse set of products – was seeking to modernize its data center operations to increase efficiency and improve the quality of business output.
The company had completed an upgrade to its JD Edwards ERP system and migration to Microsoft Windows.
However, an interim standalone “point” scheduling tool required workarounds and scripting to schedule processes external to the system. Hands-on staff were required to ensure that the data processing steps in each individual application ran smoothly and on time. Exception scheduling around holidays and alerting were not supported. End-of-day processing, including invoicing, wasn’t reliable.
An especially acute pain point was invoicing. More often than not, orders couldn’t be compared against contracts within the invoicing time window, so invoices frequently didn’t reflect special pricing and discounts. As a result, an overabundance of credits were being issued.
The process – using fragmented, isolated scheduling tools – was clearly not working. The company needed an enterprise-class solution that would ensure all data was processed reliably and accurately, with minimal staff involvement, and scale to meet business needs. And they needed it fast.
The Tidal Automation™ platform, with ready-to-run integrations for JD Edwards and Microsoft Windows, brought cohesiveness and a comprehensive, unified view to the company’s business process workflows. Thanks to Tidal, the enterprise was able to build a scalable, flexible model for long-term sustainability across diverse applications including JDE and Windows.
Tidal now automates and manages a number of complex cross-application, business-critical processes with no manual intervention required. These include:
Tidal gives the IT and business teams a global, centralized view of scheduled jobs across complex processes that include ERP job sets, database jobs that modify ERP data, Structured Query Language (SQL) jobs, and jobs that touch other applications such as the contracts management system.
Staff can control highly complex scheduling dependencies and automate many processes that formerly required time-intensive manual intervention, with multiple benefits and quantifiable results:
Overall efficiency has skyrocketed, margins are stronger, and scalable, sustainable business processes are in place to support future growth.