24×7 technical support. Onsite assistance. Executive guidance. You need it, we have it. Here are 10 ways that Tidal Premium Support Services gives you more. Contact a Tidal representative to learn more.
Success starts with the right plan. Tidal offers multiple service levels with varying amounts of coverage so you can easily choose the plan that best meets your needs.
All service levels for production environments include 24/7 technical assistance so you’re always covered.
Minutes count when you need answers. With many Tidal support plans, you can connect with a Tidal Level 2 Support Engineer anytime you want. No runarounds. No delays. Just pick up the phone and go straight to a trained specialist.
Test/QA and Production environments are different and need to be supported differently. We’ve configured our support offerings accordingly.
Customers can have a seasoned engineer specifically assigned to your team. Your engineer will know your account inside and out, promoting faster problem resolution and a more effective overall Tidal deployment.
Regularly-scheduled case reviews with your designated engineer can help identify, anticipate, and prevent recurring support issues, as well as illuminate new opportunities to optimize your Tidal investment.
Pursuing a vital new automation initiative? A Tidal support executive can personally help you align priorities and resources to ensure your Tidal deployment serves your strategic needs.
When it comes to complex automation tasks, customized support can help you get the most from your Tidal environment. On-site engineering assistance is available with visits up to three days in duration.
Need to move to a different service level? Transition your support plan at any time without penalty.
With 35+ years of experience helping the Fortune 1000 orchestrate and automate their mission-critical workloads, Tidal understands the unique technical and operational challenges of enterprise environments like yours. We take your success personally. This is CustomerFIRST™ in action.Learn More About Tidal Support