10 Ways Tidal Support Gives You More

Tidal Premium Support Services makes each customer’s experience with Tidal the best it can be, based on YOUR expectations, not ours.
Announcement icon

Gartner® Market Guide: Service Orchestration & Automation Platforms

Read Report

Choose the Level of Support That’s Right for You

24×7 technical support. Onsite assistance. Executive guidance. You need it, we have it. Here are 10 ways that Tidal Premium Support Services gives you more. Contact a Tidal representative to learn more.

1. Choice of Plans

Success starts with the right plan. Tidal offers multiple service levels with varying amounts of coverage so you can easily choose the plan that best meets your needs.

2. Availability 24/7

All service levels for production environments include 24/7 technical assistance so you’re always covered.

3. Direct to the Source

Minutes count when you need answers. With many Tidal support plans, you can connect with a Tidal Level 2 Support Engineer anytime you want. No runarounds. No delays. Just pick up the phone and go straight to a trained specialist.

4. Environment-Specific

Test/QA and Production environments are different and need to be supported differently. We’ve configured our support offerings accordingly.

5. Designated Engineer

Customers can have a seasoned engineer specifically assigned to your team. Your engineer will know your account inside and out, promoting faster problem resolution and a more effective overall Tidal deployment.

6. Case Reviews

Regularly-scheduled case reviews with your designated engineer can help identify, anticipate, and prevent recurring support issues, as well as illuminate new opportunities to optimize your Tidal investment.

7. Executive Escalation

Pursuing a vital new automation initiative? A Tidal support executive can personally help you align priorities and resources to ensure your Tidal deployment serves your strategic needs.

8. On-Site Visits

When it comes to complex automation tasks, customized support can help you get the most from your Tidal environment. On-site engineering assistance is available with visits up to three days in duration.

9. Change on the Fly

Need to move to a different service level? Transition your support plan at any time without penalty.

10. We Put You FIRST

With 35+ years of experience helping the Fortune 1000 orchestrate and automate their mission-critical workloads, Tidal understands the unique technical and operational challenges of enterprise environments like yours. We take your success personally. This is CustomerFIRST™ in action.

Learn More About Tidal Support