Technical Writer

Tidal Software is a leading provider of workload automation solutions and services for enterprises around the world that need to manage complex workflows for IT and business processes. Tidal is on an aggressive growth path with an innovative product roadmap, an expanding global community of loyal customers and a big vision for the future of digital automation.

We are looking for an experienced Technical Writer to join our  team, reporting to our Managing Director of Products and Programs.

Duties and Responsibilities

The Technical Writer will drive our technical communications and outbound content for customers, partners, and the enterprise automation community.  The ideal candidate enjoys the challenge of distilling complex product usage and implementation details into clear documentation that is understandable by customers from diverse backgrounds.

As a member of the Tidal Product Communications team, you will work with the technical and services staff to understand how Tidal solves customer automation and scheduling issues, finding the ideal way to present this information to our customers and others.  You will be responsible for gathering information from subject matter experts and program owners, distilling it into clear and concise communications, that can be delivered across available internal and external communication channels.

The ideal candidate is self-motivated and passionate about communications that expand understanding and provide insights.  You are an excellent writer and communicator, who is able to reach developers, architects, and technology administrators with information and insights that will help them get the most from their Tidal investments.  You are also a skilled project manager who can balance multiple deliverables and deadlines with efficiency and grace.

Example deliverables include:


Nice to Have

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