Technical Writer

Tidal Software is the world’s leading portfolio of integrated workload automation solutions and services. Tidal is on an aggressive growth path with an innovative product roadmap, proven technical leadership, an expanding global community of loyal customers, and a Big Vision for the future of digital automation.

Tidal Software is part of the Dillon Kane Group (DKG) portfolio of affiliated companies and businesses (dillonkane.com).  DKG is an established, trusted name in enterprise software, technology, and business, located at 222 S. Riverside Plaza, Suite 2800, Chicago, Illinois

Duties and Responsibilities

The Technical Writer will drive our technical communications and outbound content for customers, partners, and the enterprise automation community.  The ideal candidate enjoys the challenge of distilling complex product usage and implementation details into clear documentation that is understandable by customers from diverse backgrounds.

As a member of the Tidal Product Communications team, you will work with the technical and services staff to understand how Tidal solves customer automation and scheduling issues, finding the ideal way to present this information to our customers and others.  You will be responsible for gathering information from subject matter experts and program owners, distilling it into clear and concise communications, that can be delivered across available internal and external communication channels.

The ideal candidate is self-motivated and passionate about communications that expand understanding and provide insights.  You are an excellent writer and communicator, who is able to reach developers, architects, and technology administrators with information and insights that will help them get the most from their Tidal investments.  You are also a skilled project manager who can balance multiple deliverables and deadlines with efficiency and grace.

Example deliverables include

Qualifications

Nice to have

Apply for this position at careers@tidalsoftware.com.