Tidal Software is a leading provider of workload automation solutions and services for enterprises around the world that need to manage complex workflows for IT and business processes. Tidal is on an aggressive growth path with an innovative product roadmap, an expanding global community of loyal customers and a big vision for the future of digital automation.
We are looking for an experienced Technical Writer to join our team, reporting to our Managing Director of Products and Programs.
Duties and Responsibilities
The Technical Writer will drive our technical communications and outbound content for customers, partners, and the enterprise automation community. The ideal candidate enjoys the challenge of distilling complex product usage and implementation details into clear documentation that is understandable by customers from diverse backgrounds.
As a member of the Tidal Product Communications team, you will work with the technical and services staff to understand how Tidal solves customer automation and scheduling issues, finding the ideal way to present this information to our customers and others. You will be responsible for gathering information from subject matter experts and program owners, distilling it into clear and concise communications, that can be delivered across available internal and external communication channels.
The ideal candidate is self-motivated and passionate about communications that expand understanding and provide insights. You are an excellent writer and communicator, who is able to reach developers, architects, and technology administrators with information and insights that will help them get the most from their Tidal investments. You are also a skilled project manager who can balance multiple deliverables and deadlines with efficiency and grace.
Example deliverables include:
- Data Sheets
- Architecture Guides
- Release Notes
- API References
- Technical Presentations
- Solution Recipe Books
- Blog Posts
Qualifications
- Bachelor’s Degree in technical writing/communications, or equivalent relevant work history
- 6+ years of experience in technical writing, developer documentation, and product communications
- Solid understanding of the technology industry with emphasis on enterprise software
- Proven experience as a communications expert, using words, graphics, images, etc. (must provide examples)
- Able to clearly explain complex technical issues and solutions for technical and non-technical audiences
- Can understand the business, technical, and organizational challenges that Tidal Automation addresses
- Hands-on experience with and understanding of the Software Development Life Cycle (SDLC)
- Write API documentation such as API reference docs and developer guides with emphasis on technically accurate documentation of varying complexity
- Serve as a support resource to respond to developer queries on API-related customer forums
- Document user requirements and user cases in order to develop customer-facing process and procedural documentation deliverables
- Skilled with documentation and web content creation tools, including MS Word, MS PowerPoint, and content management systems
- Working knowledge of the content production lifecycle with the ability to coordinate all the participants involved in the delivery of documents and content
- Outstanding organizational abilities, with a solid understanding of task and project management. Must be able to manage multiple concurrent projects
- Builds positive working relationships across team boundaries, with an infectious “can do” attitude, and a willingness to adapt based on feedback and an evolving understanding of the problem to be solved
- Demonstrated ability to take initiative, develop relationships, and interact with all levels of management
- Resourceful and efficient, problem solver, and a strong sense of ownership
- Strong team player, strong communication
Nice to Have
- Audio and video production experience
- Graphic design skills
- Paligo experience
- Multi-lingual (e.g., Spanish, French, German)
Apply for this position at careers@tidalsoftware.com.
