Technical Support Representative

Tidal Software is a leading provider of workload automation solutions and services for enterprises around the world that need to manage complex workflows for IT and business processes. Tidal is on an aggressive growth path with an innovative product roadmap, an expanding global community of loyal customers and a big vision for the future of digital automation. Tidal is headquartered in Chicago with offices in Houston, London, Minsk, Belarus and Chennai, India.

We are looking for an experienced Technical Support Representative to join our team, reporting to the Director of Operations for Tidal Software.

Tidal Software is part of the Dillon Kane Group (DKG) portfolio of affiliated companies and businesses (  DKG is an established, trusted name in enterprise software, technology, and business, located at 222 S. Riverside Plaza, Suite 2800, Chicago, Illinois.

Position Description

The Technical Support Representative will provide multiple levels of value with our business.  This person will primarily handle customer and partner licensing for our productions.  Additionally, this person will assist with testing of updates to our Salesforce instance and may assist with configuring and administering our Salesforce instance.

Requirements and Competencies

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