Support Engineer (Level II)

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Tidal Software is the world’s leading portfolio of integrated workload automation solutions and services. Tidal is on an aggressive growth path with an innovative product roadmap, proven technical leadership, an expanding global community of loyal customers, and a Big Vision for the future of digital automation.

We are looking for an experienced Support Engineer [Level II] to join our high-performing team, reporting to our VP of Tidal Support.  Our mission is to enrich and expand our global leadership in automation.

Tidal Software is part of the Dillon Kane Group (DKG) portfolio of affiliated companies and businesses (  DKG is an established, trusted name in enterprise software, technology, and business, located at 222 S. Riverside Plaza, Suite 2800, Chicago, Illinois

Duties and Responsibilities

The Support Engineer [Level II] is responsible for providing enterprise-level assistance to our customers by diagnosing and troubleshooting software and hardware problems, and helping our customers install, configure and operate our software. Responsibilities include but are not limited to:



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