Customer Success Specialist

Location: Houston, TX or Chicago, IL

Tidal Software is a leading provider of workload automation solutions and services for enterprises around the world that need to manage complex workflows for IT and business processes. Tidal is on an aggressive growth path with an innovative product roadmap, an expanding global community of loyal customers and a big vision for the future of digital automation.

We are looking for an experienced Customer Success Specialist to join our team, reporting to our Vice President of Support & Services.

Duties and Responsibilities

The Customer Success Specialist is responsible for owning the implementation and launch lifecycle for new customers and prospects. The role is both responsive and proactive and the Customer Success Specialist will take pride in meeting and exceeding expectations. This position is a part of the Tidal Support Center team and will work with sales engineers and account managers. Responsibilities include but are not limited to:


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