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Cisco Network Support Automation
Cisco Network Support Automation is an advanced service offering designed to automate network support operations. This service combines Cisco network expertise, best practices, and tools—including Tidal’s Intelligent Automation platform—to deliver reliable network support automation. The network support automation delivered through this service helps reduce operational cost, frees up staff to work on higher value activities, reduces mean time to repair, and leverages Cisco support best practices.
Cisco delivers this service through a phased approach. Cisco experts work with customers to understand their environments, develop a detailed automation plan, implement the automation plan, and then through an annual subscription component of the offering customers receive appropriate support and updates to help them to continuously keep their automated processes up to date with their environment.
The screenshot shows a Network Support Automation remediation workflow. If this action does not fix the problem, subsequent steps are automatically taken.
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